+1-844-414-9223 How do I request special assistance on Emirates Airlines?

You do not need survival skills for travelling on most airlines including Emirates Airlines. Because the airline crew is well-trained to assist you in case you need Emirates special assistance. Just inform them that you need it up to 48 hours before departure. You may retrieve the booking summary on Manage Your Booking to request wheelchair assistance. The check-in desk will offer meet-and-assist service. With this, you can reach the boarding gate. Our Air1Network blog will shed some more light on how Emirates will assist you. But here are the highlights.

·         Call Emirates up to 48 hours before departure.

·         Use the live chat on Emirates app or website.

·         Fill up and submit a special assistance form on the website.

What special assistance can Emirates provide to me?

Emirates tries to make travel accessible for everyone. So all support will be extended. Without prior notice, the airline may not be able to help you. Emirates Airlines expects you to inform the crew of any assistance needed at least 48 hours before departure. The special assistance form on the website has a blank space where you can fill up and submit the details of the assistance needed. Emirates wheelchair assistance may include many things. But here are the most important ones.

·         Get a wheelchair at airport - The airline provides wheelchairs at selected airports.

·         Assistance with disembarking and boarding - Meet-and-assist service lets you board and disembark conveniently.

·         Travel with your service dog - You may travel with a service dog on most flights except those which are on Dubai route.

·         Check your wheelchair or mobility device - Airline crew will assist you with preparing and checking the wheelchair.

·         Bring your own medical device - An approved portable oxygen concentrator may be brought on-board.

Since a wheelchair is not counted as part of your checked baggage allowance, you don’t have to pay any Emirates wheelchair assistance cost.  You can call Emirates or contact Air1Network on +1 800 777 3999 or +1-844-414-9223 for details. 

Can I get wheelchair assistance on Emirates?

Emirates will surely offer you wheelchair assistance if you need it for moving around. Don't delay making a request. Making the request at the time of booking a ticket will ensure you get a prompt assistance when you reach the airport. Need assistance with your personal wheelchair? You will have to inform the airline at least 48 hours before departure. Emirates Airlines wheelchair assistance will kick in right from the time you reach at the airport and till the time you disembark at your destination. Here is how the assistance may actually work.

·         Emirates checks your personal wheelchair and helps you reach the boarding gate on an airport wheelchair. 

·         You can use an on-board wheelchair to use the lavatory.

·         On reaching the destination, you get assistance with reaching the baggage hall.

·         Your personal wheelchair is waiting for you at the baggage hall. 

How do I qualify for wheelchair assistance on Emirates?

Emirates will proactively help you with using a flight if you have informed it at least 48 hours before departure. You will have to submit a doctor’s prescription if you need a medical device like a portable oxygen concentrator. But passengers do not need any recommendation to get Emirates airline disability assistance. But here are a few things you must keep in mind.

·         Booking Emirates wheelchair assistance - You will have to do it at the time of initial flight booking or later on ‘Manage Your Booking’.

·         Stowage of wheelchair in the flight - Space is limited for wheelchairs. But Emirates will help you check the personal wheelchair without charges.

·         Arrival at the airport - Emirates wants you to be at the airport 3 hours before departure. The crew will take time to prepare the wheelchair for checking.

·         Keep the manufacturer’s manual - The airline crew may need it to prepare the wheelchair for safe storage.

The cargo hold of an aircraft do have limitations on storing wheelchairs because sizes may vary. You can call the airline or contact Air1Network on +1 800 777 3999 or +1-844-414-9223 for assistance or details.